Policies & Pricing

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Service Description:

Personal Meal Prep is a customized, in-home, health-centered meal prep service designed for those who are always on-the-go, navigating health challenges that need nutritional support, or simply want healthy, homemade meals ready to enjoy on a regular basis. All meals are whole food-centered, made with minimal to no processed ingredients or major allergens. Service is available to clients within 30 minutes driving distance from the Portsmouth, NH area.

Scheduling & Cancellations

We ask for a one month commitment to start, which gives us the opportunity to get to know your needs and establish a rhythm together. Service is offered on a weekly or bi-weekly schedule. After the initial month, your scheduled day and time becomes your dedicated "spot" — held exclusively for you each week.

Because your spot is reserved just for you, we ask for at least 2 weeks' notice if you need to place your service on a temporary hold (see "Schedule Hold" below). This allows us enough time to potentially offer that opening to another client.

Please note that cancellations within one week of your scheduled service will be charged at the full rate for that week.

If you find that you're unable to maintain your regular schedule for more than a month at a time, we may reach out to discuss transitioning you to our waitlist for single-week openings. These are spots that open up when a regular client places their service on hold, and are offered to the waitlist as they become available. Weekly and bi-weekly spots are reserved for clients who are looking for a consistent, ongoing service.

If we are ever unable to make your regularly scheduled meal prep day, you will be notified at least 2 weeks in advance. We will do our best to offer an alternative day when possible. You will receive no charge if we need to cancel your meal prep day without rescheduling it.

To permanently discontinue service, we kindly ask for one month's notice.

Service is provided within one of two time windows which stays the same week to week:

Morning: 9:00am – 1:00pm
Afternoon: 1:00pm – 5:00pm

Your chef will likely not need the full window, but may arrive and depart at any point within it. You'll receive a text the day of service with an approximate arrival time.

Meal Prep Chef NH offers an extensive and ever-growing catalog of whole food recipes, available through our online client menu. Each week, the menu is open for selections from Sunday through Wednesday at midnight. Clients will receive a link to the menu each Sunday with instructions for submitting their choices.

There is no longer a charge for menu updates or new recipe requests. The catalog grows regularly, and we love hearing suggestions! If you'd like to request a new dish or share feedback on the menu, you're always welcome to reach out.

All meals serve 4 people unless otherwise noted.

Client Responsibilities

Each Sunday, you'll receive an email with a link to the online menu. We ask that meal selections be submitted by Wednesday at midnight using the menu link provided. If selections are not submitted by the deadline, your chef will prepare the same meals as your previous visit.

Your grocery list will be sent before the weekend, giving you a couple of days to shop before your meal prep day. The grocery list will also confirm your chef's name and the date of your upcoming visit.

On meal prep day, it's helpful to have your kitchen counter and sink cleared, enough space in the fridge for all the prepped meals, any containers clean and ready to use, and frozen proteins thawed in advance. You don't need to be home during the service as long as you've provided clear instructions for how your chef should enter and exit.

If you've ordered any add-ons that require unique containers (such as chia pudding, overnight oats, yogurt cups, or smoothie packs), please have those clean and on hand as well.

Pricing

Pricing is based on your dietary needs and location. If either changes significantly, pricing may be adjusted with advance notice. Payment for the month is due on your first meal prep day of each month, which helps both you and your chef plan ahead with confidence.

Monthly invoices are sent automatically and can be paid by credit card or bank transfer.

Starting flat rates for meal prep packages are as follows (each meal serves 4 people):

2 Meal Package – $200/week
3 Meal Package – $250/week
4 Meal Package – $300/week

Schedule Hold – $50/week

When you need to pause your service temporarily, a $50/week Schedule Hold is applied in place of your regular weekly rate. This holds your spot on the schedule and covers the behind-the-scenes planning that still takes place even when your chef isn't in your home. We appreciate your understanding — this pricing model is an important part of how we're able to offer a consistent, high-quality service to our clients.

Pricing may be adjusted over time to reflect changes in the cost of doing business. Any adjustments will always be communicated in advance.

Liability

Meal Prep Chef NH LLC performs all services with care, professionalism, and in accordance with food safety standards. That said, we are not liable for allergic reactions, foodborne illness, injuries, or damages that result from incomplete or inaccurate information provided by the client, pre-existing kitchen conditions, or improper storage or handling of food after services are completed. We always encourage clients to share any allergies or dietary concerns with us upfront so we can do our very best to accommodate.

If you have any questions or concerns about the terms mentioned above, please don’t hesitate to reach out and Angela will be happy to discuss.